Thread: Customer Issues
View Single Post
  #4  
Old 03-21-2017, 11:48 PM
Tracedfar Tracedfar is offline
 
Join Date: Sep 2015
Location: Balko, OK
Posts: 226
Default

Hey guys, thanks for the advice and benefit of your experience!

Toomanytoys, I think you nailed it. I lost control of the project. Rick, being the most apologetic person in the room actually did relieve some of the tension.

Anyway, they decided to go with the cabinets. I leveled the cabinet with hanging drawers and magically the drawers don't hang anymore. I offered to double the face frames of the uppers which will increase their depth by .75". That and a 10% discount seemed appease them.

I'll never get a referral. It's not something I'll be using to advertise my work. And I doubt I'll bother attending my wife's next family reunion but least I can wrap this job up and put it behind me. I was prepared to remove them and refund most of the price, but I wasn't sure how I was going to survive a loss of several $K's. I've taken a loss a few times but this would have been the biggest by far.

It's my largest cabinet job to date. I really enjoyed building them and thought I'd use it to break into the "next level" in my burgeoning business but now I'm not so sure. Live and learn.
Reply With Quote